AFTERPAY AVAILABLE

SHIPPING & RETURNS

With the exception of weekends and public holidays, all of our orders are shipped from our Melbourne, Australia warehouse within 24 hours.

The tracking number will be provided with a confirmation email or text message.

Due to COVID-19, please understand that delivery timeframes may be affected by these unprecedented challenges.

CARRIER COST ARRIVAL
 Australia Post FREE EXPRESS POST 1 to 2 business days

RETURNS & EXCHANGES

This return policy applies to storewide.

We aim to make returns and exchanges easy for you. We take fair care to ensure that your item is in excellent condition before sending it to you.

Please note your item can only be exchanged if ;

  • Arrives faulty | broken during transportation.
  • If you ordered a ring and it doesn’t fit, you can exchange it for the right size, based on inventory availability.
  • If your jewellery breaks within a year after purchasing it, we’ll happily send you a new one based on inventory availability.
  • If you purchase Beauty Tools and they arrive faulty/ broken during transportation.

Please note to be entitled for an exchange, we will require you to send us back the faulty | broken item, otherwise we reserve the right not to exchange | replace the broken, faulty product.

If any above does apply to you or any other enquiry please contact us via email at:

us@cleostones.com.au.