SHIPPING & RETURNS – CLEO STONES

SHIPPING & RETURNS


Regular shipping is free for all orders within Australia – sent via Australia Post; delivery takes three to five business days. The tracking number will be given with a confirmation email or text message.

Express Post fee is $10.00, sent via Australia Post. The tracking number will be given with a confirmation email or text message. Delivery time takes 1 business day. 

With the exception of weekends and public holidays, all of our orders are shipped from our Melbourne, Australia warehouse within 24 hours.

*IMPORTANT: Due to the worldwide COVID-19 pandemic, orders to many countries are experiencing some delays. As this situation is changing daily so we are unable to provide specific timeframes. Thank you for your patience and understanding.

  • Do we offer returns/Exchanges?

In order to be eligible for a replacement only, the item must be unopened, undamaged, and in its original packaging and tags. Please note we will inspect product upon arrival.

  • Who will pay for the postage in case of exchange of product?

Client will be responsible for all shipping costs for returned items, returning products and shipment of new product.

  • Do you offer returns and exchanges on all products?

Yes we do offer exchange on all the products.

  • What is the maximum time a customer can request exchange?

14  business days from date product received.

  • What happens if my item arrives faulty or damaged?

We take fair care to ensure that your item is in excellent condition before sending it to you, but if you receive an item that is defective or damaged upon delivery  we will gladly repair it. Unfortunately, we will not be able to process a refund; however, if the item arrives damaged or defective, we will pay for new item to be sent and we will be responsible for all postage costs.

For enquiries regarding refunds, or exchange please send us an email  us@cleostones.com.au with your order number.

International Shipping

We ship to the following countries: New Zealand, the United Kingdom, the United States, and Singapore.

International Shipping Fees:

Express Post Australia International costs $35.95 and takes around 7 business days for arrival. 

Sendle International costs $19.95 and takes around 7-14 days for arrival. 

There is a tracking number given.

For all other nations, please email us at us@cleostones.com.au,and we will be happy to assist you with delivery .