Shipping Information

Order Processing: At Cleo Stones, we prioritise fast order processing. Orders are dispatched from our warehouse in Melbourne once the verification process is completed and payment is settled, which typically takes up to 48 hours.

Order Fulfillment: Once your order is verified, each item is carefully wrapped to ensure it arrives in perfect condition.

Tracking and Notifications: After your order ships, you'll receive an automated email with a tracking number to keep you updated on your package’s journey. Use this number to monitor your shipment’s progress. Please note that in order to receive a confirmation email for your purchase, you must provide a valid email address at checkout. If you do not include your email address, we will be unable to send you a confirmation email. Additionally, please be aware that we do not send tracking numbers via text message. All tracking details will be sent to the email address provided during checkout.

Shipping Carrier: We partner with Australia Post to deliver your order safely and efficiently.

Delivery Times: For detailed delivery timeframes and schedules, visit www.auspost.com.au and track your package using the provided tracking number.

Shipping Details:

• Carrier: Australia Post

• Cost: Free Standard Shipping 

• Estimated Arrival: 1-4 business days

Contact Us: If you have any questions or need assistance, please reach out through the Contact Page on our website.

Returns & Exchange

At Cleo Stones, we take great care to ensure that our in-store products arrive in pristine condition. However, in the rare instance of damage or faults upon arrival, we gladly offer replacements. Ring size exchanges are also available, subject to availability. Additionally, should your jewelry break within a year, a replacement can be provided based on inventory availability.

Exchange Qualification: To qualify for an exchange, please return the faulty item. Failure to return the item may result in the decline of your exchange request. Please note that gifts are not covered by the warranty.

Authentication Certificate: Upon order completion, an authentication certificate will be emailed within 24/48 hours, showcasing our dedication to transparency and quality. Please provide your best contact email at checkout for warranty and certificate delivery.

Authenticity Assurance: The certificate ensures the authenticity of your Cleo Stones purchase, reflecting our commitment to ethical practices and craftsmanship.

Contact Information: For any inquiries or concerns, please reach out via our Contact Us Page on the website.

Website Use

Terms Acceptance: By using the Cleo Stones website, you agree to abide by the specified terms and conditions. If you disagree, please refrain from accessing the website.

Cookies and Privacy: Use of the Cleo Stones website implies consent to the utilization of cookies, detailed in Cleo Stones' privacy policy, crucial for proper website functionality and user data retrieval.

Product Purchases: Transactions on the Cleo Stones website are processed in Australian Dollars (AUD) via the Shopify Inc platform, facilitating the e-commerce of Cleo Stones' products.

Order Cancellation: Cleo Stones reserves the right to cancel orders suspected of fraud, violating terms, or due to pricing errors or unanticipated demand. In case of cancellation, a full refund will be issued.

Product Warranties: Cleo Stones guarantees its products align with provided descriptions on the website.

Copyright: All content on the Cleo Stones website is Cleo Stones' property, protected by Australian laws. Limited personal, non-commercial use is permitted with retained copyright notices. Any other use requires prior written permission.

General: While terms may be translated for convenience, the original English text prevails in disputes. Cleo Stones reserves the right to modify terms and disclaims liability for information accuracy or completeness on the website.