User Agreements & Policies

Shipping Information

At Cleo Stones, every order is prepared with care and intention. Orders are dispatched from our Melbourne studio once payment is confirmed and the verification process is completed. Processing time is typically up to 48 hours.

Each piece is thoughtfully wrapped to ensure it arrives safely and in perfect condition. We offer free standard shipping on all Australian orders over $85. Orders under $85 are shipped at a flat rate of $10. All parcels are sent via Australia Post for reliable and secure delivery.

Once your order has been dispatched, you will receive an automated email with your tracking number. Please ensure a valid email address is provided at checkout, as all tracking details are sent via email only. Tracking numbers are not sent via text message.

Standard delivery within Australia typically takes between 1–4 business days after dispatch. For more detailed delivery timeframes, you may track your parcel directly through Australia Post using the provided tracking number.

If you have any questions or require assistance, please contact us via the Contact Page on our website.

Returns & Exchange

At Cleo Stones, we take great care to ensure every piece arrives in pristine condition. In the rare event that an item is damaged or faulty upon arrival, we are happy to offer a replacement, subject to availability.

Ring size exchanges are available depending on stock availability. If your jewellery breaks within 12 months of purchase, a replacement may be offered based on available inventory.

To qualify for an exchange or replacement, the original item must be returned. Failure to return the item may result in the exchange request being declined. Please note that gifted items are not covered under warranty.

Use of the Website 

By accessing and using the Cleo Stones website, you agree to comply with our terms and conditions. If you do not agree with these terms, please refrain from using the website.

Use of this website implies consent to the use of cookies in accordance with our Privacy Policy. Cookies are used to support website functionality, improve user experience, and assist with data retrieval.

All purchases made on the Cleo Stones website are processed in Australian Dollars (AUD) through the Shopify platform. Cleo Stones reserves the right to cancel any order suspected of fraud, pricing errors, breach of terms, or due to unforeseen stock limitations. In such cases, a full refund will be issued.

Cleo Stones guarantees that all products align with the descriptions provided on the website. All content displayed on this website is the property of Cleo Stones and is protected under Australian copyright laws. Content may be used for personal, non-commercial purposes only, with copyright notices retained. Any other use requires prior written permission.

While translations of these terms may be provided for convenience, the English version shall prevail in the event of a dispute. Cleo Stones reserves the right to update or modify these terms at any time and does not guarantee the accuracy or completeness of website information.