Returns & Exchange

At Cleo Stones, we prioritize customer satisfaction above all else.

Returns and Exchanges: Our meticulous packaging ensures that in-store products arrive in pristine condition. In the rare instance of damage or faults upon arrival, we gladly offer replacements. Ring size exchanges are available, subject to availability. Should your jewelry break within a year, a replacement can be provided based on inventory availability.

Exchange Qualification: To qualify for an exchange, please return the faulty item. Failure to return the item may result in the decline of your exchange request. Please note that gifts are not covered by the warranty.

Authentication Certificate: Upon order completion, an authentication certificate will be emailed within 24/48 hours, showcasing our dedication to transparency and quality. Please provide your best contact email at checkout for warranty and certificate delivery.

Authenticity Assurance: The certificate ensures the authenticity of your Cleo Stones purchase, reflecting our commitment to ethical practices and craftsmanship.

Contact Information: For any inquiries or concerns, please reach out via our Contact Us Page on the website.